FAQs
What shipping methods are availbale?
We offer a variety of shipping methods to meet your needs, including USPS (United States Postal Service) for domestic orders, DHL Express for swift international delivery, and UPS® (United Parcel Service) with its extensive range of shipping options. You can choose the method that best suits your shipping requirements during the checkout process. Please note that for domestic shipping, delivery typically takes 3 to 8 days.
How long will it take to get my package?
Your package will typically arrive within 3 to 8 business days. The exact delivery time may vary depending on your location and the shipping method chosen during checkout. We strive to process and ship orders promptly to ensure you receive your items as quickly as possible. Once your order is dispatched, you will receive tracking information to monitor the progress of your shipment. If you have any concerns or need further assistance regarding your package's delivery, please don't hesitate to reach out to our customer support team.
Do you ship internationally?
Yes, we do ship internationally. The shipping and receiving time for international orders typically ranges from 7 to 15 business days. Please keep in mind that the exact delivery time may vary based on your location and any customs processes in your country. We strive to ensure your order reaches you as efficiently as possible, and you can track its progress using the provided tracking information. If you have specific questions about international shipping or need further assistance, please don't hesitate to contact our customer support team.
Do you offer returns and refunds?
No, we do not offer returns or exchanges. Please review your order carefully before completing your purchase to ensure it meets your needs and preferences. If you have received a damaged or incorrect item, please contact our customer support team, and we will assist you in addressing the issue.
What payment methods do you accept?
We accept a wide range of payment methods, including credit and debit cards (Visa, MasterCard, American Express, Discover), digital wallets (Apple Pay, Google Pay), Amazon Pay, Buy now, Pay later services (Klarna, Afterpay), Shop Pay.
Can I contact customer support if I have questions or issues?
Absolutely! We offer multiple ways to get in touch with our customer support team. You can contact us through email [justpureluxuryscents@yahoo.com], using the chat widget on our website, or by submitting a message via the "Contact Us" page. We're here to assist you and provide prompt answers to your questions or help you resolve any issues you may encounter. Feel free to choose the method that suits you best, and our dedicated support team will be ready to assist you.